Customer Success Manager

  • Customer success
  • Amsterdam, Netherlands

Customer Success Manager

Job description

About us

We’re on a mission to unlock all digital assets and make digital assets freely tradable and boundaryless. Starting with domain assets, expanding to more digital assets soon!

How we work

We work fast, grow fast, and build fast. Life at Dan moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: GSD (Get Shit Done ;)). We love shaping things together and leveraging different perspectives because that makes our products better. Our people are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Customer Success Manager

As an Customer Success Manager, you will play a key role at We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Dan's ever-changing product roadmap. Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth. As a Customer Success Manager, you primarily will be focussing on a support/customer success role.  In return, you’ll gain access to one of the most fun, open, and ambitious groups of people working in Amsterdam. We push each other to be our absolute best and are the kind of company that will make you feel happy getting out of bed every morning. This role reports to the Account Director and is located in beautiful Amsterdam.

What you’ll do

  • You’re the voice of the company and interact in a friendly, professional, and personal way to customer escalations.
  • Be a power user of and acquire a thorough understanding of our product and internal systems.
  • Proactively ensure the stability of Dan’s major functions and systems in seamless collaboration with developers.
  • Collaborate within and outside of your team to support broader business objectives.
  • Lead or participate in projects to improve our internal team or external company processes.

Job requirements

What you’ll bring

  • 2-4 years of experience in a customer facing role in the tech or hospitality industry. SaaS or domaining experience is a huge plus
  • Be fluent in English. Any other European or Asian language would be a huge advantage
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
  • Plus: Experience in working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Brand, Product, etc)
  • Plus: Able to bring dad-jokes to the table.

Psst … some added perks

  • Top notch equipment
  • Free lunch and healthy snacks, every day. Yup, you read that right!
  • Friday after-work drinks at the office
  • Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between)
  • A game room for our Fifa tournaments
  • A team of (fast-)forward-thinking, talented and fun colleagues from all over the world!

Are you interested?

If you think you’re a match for this role and can bring some great skills to the Dan team, please apply! We’re excited to get to know you.

Note for recruiters: we unfortunately can’t respond to cold calls or emails. But thanks for your interest!