Account Manager

  • Customer success
  • Amsterdam, Netherlands

Account Manager

Job description

About us

Buying a domain name is needlessly complicated. And selling domains? Not much easier.

So we started Dan! The no-nonsense domain trading platform.

We’re on a mission to make domain name trading available to everyone. Easy, fast, and secure. And, most importantly: transparently. Because we believe transparency is the key to a better domain world. That’s why we do what we say. And we say what we do.

How we work

From our industry-improving products to our videogame competitions, our company culture is busy, productive, and fun.

At Dan, we work, grow and build fast. Shaking up the industry and making a splash. We’re dreamers who roll up their sleeves and do the work. And transparency is our thing.

We think being kind is cool. That’s why we uplift instead of competing against each other. Unless we’re playing FIFA or frisbee.

The role: Account Manager

As Account Manager, you will play a key role at Dan.com. We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Dan's ever-changing product roadmap.

Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth. As a Dan.com account manager, you primarily will be focussing on a support/customer success role. 

In return, you’ll gain access to one of the most fun, open, and ambitious groups of people working in Amsterdam. We push each other to be our absolute best and are the kind of company that will make you feel happy getting out of bed every morning.

This role reports to the Account Director and is located in beautiful Amsterdam.

What you’ll do

  • You’re the voice of the company and interact in a friendly, professional, and personal way to customer escalations.
  • Be a power user of Dan.com and acquire a thorough understanding of our product and internal systems.
  • Proactively ensure the stability of Dan’s major functions and systems in seamless collaboration with developers.
  • Collaborate within and outside of your team to support broader business objectives.
  • Lead or participate in projects to improve our internal team or external company processes.


Job requirements

What you’ll bring

  • 2-4 years of experience in a customer facing role in the tech or hospitality industry. SaaS or domaining experience is a huge plus
  • Be fluent in English. Any other European or Asian language would be a huge advantage
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
  • Plus: Experience in working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Brand, Product, etc)
  • Plus: Able to bring dad-jokes to the table.

Psst … some added perks

  • Top notch equipment
  • Free lunch and healthy snacks, every day. Yup, you read that right!
  • Friday after-work drinks at the office
  • Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between)
  • A game room for our Fifa tournaments
  • A team of (fast-)forward-thinking, talented and fun colleagues from all over the world!

Are you interested?

If you think you’re a match for this role and can bring some great skills to the Dan team, please apply! We’re excited to get to know you.

Note for recruiters: we unfortunately can’t respond to cold calls or emails. But thanks for your interest!